I am so mad right now. Just to let you know, I work as a Customer Service Representative.I take in calls and have to deal with irate American callers who think they know what they are doing though they don’t.
No, I am not racist, it’s just that that’s the truth and I just have to say it.
Before I ended my shift today, I had a call from a lady who wanted to make a payment for her account. She was shouting at the onset of the call, which pissed me off. The reason why she was so mad is because she wants me not to read the disclosure.
Look, I spent a month memorizing that disclosure. And it is mandated by law that we cannot push through with the payment without reading it. She’s stupid because the disclosure is actually placed there for her. I’d love to not read it in all my calls, but the thing is that is not an option.
The disclosure verifies all the information that she would need for the payment – accounts numbers and such. So she MUST listen to it, or at least let me do my job.
I hate how they do not want to spend time listening to disclosures which takes about two minutes but when they get inconvenienced, they spend some good 30 mins shouting at you and telling you, “WHY DID YOU NOT TELL ME THIS?”. They put all the blame on you. What the. So stupid, really. I wish I could say, “that’s what you get for being a bitch.” But I can’t.
So I end my calls with “I hope you have a great day.” And I hope this be your last.
Disclaimer: I don’t think I mean my last statement. I’m angry, let me be.